1. Introduction
Thermal Switchboard Inspections Brisbane ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information.
2. What Information We Collect
We may collect the following types of personal information:
Name, address, and contact details (phone number, email address)
Business or company details (if applicable)
Payment and billing information
Details about your switchboard inspection requirements and history
Any other personal information you provide to us during our interactions
3. How We Collect Your Information
We collect personal information in various ways, including:
When you contact us via phone, email, or our website
When you request a quote or engage our services
Through online forms or customer inquiries
From publicly available sources where appropriate
4. How We Use Your Information
We use your personal information for the following purposes:
Providing our switchboard inspection services
Processing payments and issuing invoices
Communicating with you regarding your service requests
Improving our services and customer experience
Complying with legal and regulatory requirements
5. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your data is stored securely in electronic or physical formats, with access restricted to authorised personnel only.
6. Disclosure of Your Information
We may disclose your personal information to:
Third-party service providers who assist us in delivering our services (e.g., payment processors, IT support)
Regulatory authorities if required by law
Any other party with your consent or as permitted under Australian law
We do not sell, rent, or trade your personal information to third parties.
7. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or outdated. To do so, please contact us using the details below.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools to enhance user experience and track website usage. You can adjust your browser settings to refuse cookies if you prefer.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Thermal Switchboard Inspections Brisbane